Web Hosting Terms And Conditions
This Web Hosting Agreement (this "Agreement") sets forth the terms and conditions of your use of SERVETECH Design LLC  ("SERVETECH") for web hosting services.  You certify that you are at least 18 years of age.  To become a SERVETECH account holder, you must read and agree to be bound by all terms and conditions of this Agreement and any policies that are or may be published by SERVETECH. SERVETECH reserves the right to deny service to anyone.  SERVETECH may modify the terms and conditions of this Agreement or the prices of its services, as well as discontinue or change the services offered.  You will be bound by the modified Agreement, prices and/or policies if you continue to use the services.  Customers that have paid in advance for services will not be affected by any price changes until their term is up. 

1. Scope of Services and Your Obligations

1.1. This Agreement defines the terms and conditions of SERVETECH's services as offered by SERVETECH and used by you, including the provision of web hosting services on SERVETECH's dedicated servers and connectivity to the Internet (the "Services").  SERVETECH will provide the Services for the amount of server storage space selected in exchange for payment of fees and full compliance with the terms and conditions of this Agreement.  In performing the Services, SERVETECH maintains control and ownership of any and all Internet protocol ("IP") numbers and addresses that may be assigned to you and reserves the right to change or remove any and all IP numbers and addresses at its sole discretion. 

1.2. You are responsible for producing, electronically uploading and maintaining HTML files, execution scripts, applets and applications (the "Upload Materials") to your website, and you hereby warrant that all Upload Materials shall be owned or properly licensed by you and shall not adversely impact the Services or violate any rights of any third parties.  You are responsible for ensuring that all Upload Materials will function properly and as intended.  You are responsible for all activity originating from your website, unless proven to be a victim of outside hacking or address forgery.  You assume responsibility for all material on your website that may be put on by a third party (such as the usage of Free For All links pages).  Use of the Services requires a certain level of knowledge in the use of Internet languages, protocols, and software, which can vary depending on your anticipated use and desired content of your website, and includes, but is not limited to, the following: web publishing requires knowledge of HTML, properly locating and linking documents, FTPing web contents, graphics, text, sound, image mapping, etc.; FrontPage web publishing requires knowledge of the FrontPage tools as well as Telnet and FTP understanding  and capability; CGI-scripts requires knowledge of the UNIX  environment, tar & gunzip commands, Perl, CShell scripts,  .htaccess, .htpasswd, permissions, etc.; and mail requires knowledge of use of mail clients to receive and send mail, etc.    You acknowledge that you have the necessary knowledge to create, modify and maintain your website.  SERVETECH assumes no responsibility to provide you with such knowledge.  SERVETECH is unable to review or analyze your code/files/data. If you wish SERVETECH to analyze any of your code/files/data then SERVETECH may charge you at the current development/consulting rate.  SERVETECH, as a courtesy, may review code/files/data at no charge to SERVETECH Tier 1 customers.

1.3. In connection with the Services, SERVETECH may provide for your use certain tools and software, including, but not limited to, certain specialty scripting software and/or certain programming language software for designing web sites (collectively, the "Tools").  These Tools are copyrighted and proprietary property owned by SERVETECH.  To the extent that such Tools are provided to you, you are granted a nonexclusive, nontransferable license to use the Tools in object-code form only for your internal use, solely in connection with the Services provided under this Agreement. 

1.4. During the period that SERVETECH provides the Services to you, you hereby grant to SERVETECH a nonexclusive, royalty-free, worldwide right and license to digitally display and host your website and its content, and to use its trademarks, service marks, trade names, logos and other commercial or product/service designations in connection with the website and such Services. 

1.5. For server restoration purposes only, SERVETECH makes back-ups of web sites nightly; however, SERVETECH makes no guarantees of any kind, either expressed or implied, as to the integrity of these back-ups.  You are responsible to maintain local copies of your website / data.  If loss of data occurs due to an error of SERVETECH, SERVETECH will attempt to recover the data for no charge.  Otherwise, SERVETECH will attempt to recover the data from the most recent archive for a $50 fee.  If SERVETECH is unable to recover your website / data then you will need to restore from your local copy / back-up.   Files that are not backed up are Program files (i.e. .exe, .com), Music Files (i.e. .mp3, .RM, .RAM, .WAV), Archive Files (i.e. zip, .arj, .cab).  SERVETECH does not make backups of email data. 

1.6. SERVETECH reserves the right to monitor its systems electronically and to access and disclose any information as permitted or required by any law, regulation or other governmental request to operate its systems properly, to protect itself or its account holders or for any other reason it in good faith deems necessary.  SERVETECH will fully cooperate with law enforcement authorities in investigating suspected lawbreakers and reserve the right to report to law enforcement any suspected illegal activity it becomes aware of.  It is not SERVETECH's intention that its Services or facilities be used in contravention of the Communications Decency Act of 1996 (the "CDA") or any other applicable law.

1.7.  You agree to comply with the requirements of the CDA and the Digital Millennium Copyright Act (the "DMCA") and acknowledge that SERVETECH is a "service provider" under the DMCA and is therefore immune from liability under the DMCA, including 17 U.S.C. § 512.  Consistent with the DMCA, SERVETECH will accommodate standard technical measures used to identify and protect copyrighted works, and, as further described herein, SERVETECH has a policy of terminating account holders who are repeat copyright infringers. 

1.8. Web sites are unmodified forums containing the personal opinions and other expressions of the persons who post entries on a wide range of topics.  Neither the content of web sites located on SERVETECH's servers nor the links to other web sites are screened, approved, reviewed or endorsed by SERVETECH.  SERVETECH is not a publisher of any of the content of web sites, or of any content that may be available through the links to and from them, and is acting solely as an Internet web-hosting service provider.  The text and other material on such web sites are the opinion of the specific author and are not SERVETECH's statements of advice, opinion or information.

1.9 SERVETECH provides Traffic Reports and log files on some packages.  SERVETECH does not guarantee the availability of these services.  SERVETECH may at times remove server log files on the server without notice to free space on the server.   SERVETECH does not guarantee log file availability. SERVETECH does not guarantee Traffic Report Data.

1.10 SERVETECH does not provide development support or internal database support with any of its packages.  If SERVETECH is asked by customer to review code or review database/table/field structure by customer, then customer will be required to pay the current labor rate for such service.

1.11 SERVETECH charges over bandwidth and over disk quota charges for accounts that go over their allocated package amount.  Over bandwidth charges are billed at the 1st of every month at the rate of $3.00 per GB rounded up to the nearest GB.   Over Quota charges are billed on a daily basis at the rate of $0.25 per MB that the account is over its bandwidth allocation.


2. Limited Warranty; Limitation of Liability; Indemnification

2.1. Limited Warranty.  You acknowledge that the Services are provided "as is."  Neither SERVETECH, nor any of its employees or agents, warrants that the Services will be uninterrupted, error free or free from viruses or other harmful components.  SERVETECH is not responsible for and hereby disclaims any warranties, either expressed or implied, regarding the quality, accuracy, or validity of the data and/or completeness, non infringement, merchantability or fitness for a particular purpose of information available on its SERVERS or residing on or passing through its interconnecting networks.  Use of information obtained from or through the Services is at your risk.  Under no circumstances will SERVETECH be liable to you or any other person for any loss or damage caused by your reliance on information available on its servers or obtained through the Services. 

2.2. Limitation of Liability.  IN NO EVENT SHALL SERVETECH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR OTHER CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS AND DAMAGES RELATED TO CORRUPTION OR DELETION OF WEBSITE CONTENTS, EMAIL DATA AND OR DATABASE CONTENTS) ARISING OUT OF OR IN RELATION TO THIS AGREEMENT OR YOUR USE OR INABILITY TO USE SERVETECH'S SERVICES (INCLUDING, BUT NOT LIMITED TO, INOPERABILITY OF SERVETECH'S SERVERS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE)  OR OTHERWISE, EVEN IF SERVETECH HAS BEEN ADVISED OF THE  POSSIBILITY OF SUCH DAMAGES.  IN NO EVENT SHALL SERVETECH'S MAXIMUM LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU TO SERVETECH FOR THE SERVICES DURING THE PRIOR TWELVE (12) MONTHS.  TO THE EXTENT APPLICABLE STATE LAW DOES NOT ALLOW THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SERVETECH'S LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW. 

2.3. Indemnification.  You agree to indemnify, defend and hold SERVETECH and its affiliates, directors, officers, employees and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, resulting from any third-party claim, action, dispute or demand related to your use of the Services, your violation of any of the provisions of this Agreement or from your placement or transmission of any materials or content onto SERVETECH's servers.  Such liabilities may include, but are not limited to, those arising from the following: (a) with respect to your business, (i) infringement or misappropriation of any intellectual property rights; (ii) defamation, libel, slander, obscenity, pornography, or violation of the rights of privacy or publicity; or (iii) spamming, or any other offensive, harassing or illegal conduct or violation of the acceptable uses described herein or anti-spam policy; (b) any damage or destruction to SERVETECH's equipment or to any other accountholder, which damage is caused  by or otherwise results from acts or omissions by you, your representative(s) or your designees; (ac) any personal injury or  property damage arising out of your activities related to the  Services, unless such injury or property damage is caused solely  by SERVETECH's gross negligence or willful misconduct; and  (d) any other damage arising from your equipment or your  business. 

3. Payment of Fees

3.1. SERVETECH will publish a notice of fee increases 30 days before such increases take effect via e-mail. 

3.2. You agree to provide SERVETECH with accurate and complete billing information, including your legal name, address, telephone number, e-mail address and applicable payment date and to update this information immediately if any change occurs.  Payments must be submitted in advance of receiving the Services. 

3.3. You acknowledge that SERVETECH will bill your credit card prior to the Payment Interval you have chosen.  You authorize automatic billing by SERVETECH on an on-going basis during the term of this Agreement.

3.4. SERVETECH will charge a $15 service charge per credit card charge back transaction and a $25 service charge per returned check.

3.5. Delinquent accounts are those that remain unpaid at the beginning of the next Payment Interval.  The Services will be suspended if your account is delinquent.  Notwithstanding any other rights SERVETECH may have in this Agreement, all of your website contents will be destroyed if your account is delinquent for 60 days.  SERVETECH accounts continue to accrue charges while they are delinquent or if the Services are suspended. 

3.6. You acknowledge responsibility for your account until payment in full is made.

4. Acceptable Uses

4.1. Use and Misuse of the Services: All complaints of abuse, violation and misuse of the Services, whether described in this Section 4 or otherwise, shall be investigated promptly.  If you are not sure if your actions will be an abuse, violation or misuse, please ask first: abuse@servetechdesign.com. 

You are responsible for all use of your website, with or without your knowledge or consent.

You agree to use the Services only for lawful purposes, in compliance with all applicable laws.  Illegality includes, but is not limited to, drug dealing; attempting without authorization to access a computer system; pirating (distributing copyrighted material in violation of copyright law, specifically MP3s, MPEGs, ROMs, and ROM emulators); gambling; schemes to defraud; trafficking in obscene material; sending a message or having content that is obscene, lewd, lascivious, filthy, or indecent with intent to annoy, abuse, threaten, or harass another person; threatening bodily harm or damage to individuals or groups; violating U.S. export restrictions; stalking; or violating other state or federal law, such as the Electronic Communications Privacy Act, the Computer Fraud and Abuse Act, or the Economic Espionage Act.  Linking to illegal material is also prohibited. 

When SERVETECH becomes aware of possible violations of this Agreement, SERVETECH may initiate an investigation that may include gathering information from you and the complaining party, if any, and examination of material on SERVETECH's servers.

All accounts must refrain from averaging more then 10% of system resources.

It is against SERVETECH policy for any individual to swear at or make degrading comments to SERVETECH employees. If an individual deliberately directs any inappropriate or obscene expletive towards SERVETECH and or its employees, will constitute termination of service without refund.

SERVETECH, in its sole discretion, will determine what action will be taken in response to a violation on a case-by-case basis.  Violations of this Agreement could subject you to criminal or civil liability.

BY ACCEPTING THIS AGREEMENT, YOU AGREE TO WAIVE AND HOLD SERVETECH HARMLESS FROM ANY CLAIMS RELATING TO ANY ACTION TAKEN BY SERVETECH AS PART OF ITS INVESTIGATION OF A SUSPECTED VIOLATION OF THIS AGREEMENT OR AS A RESULT OF ITS CONCLUSION THAT A VIOLATION OF THIS AGREEMENT HAS OCCURRED.  THIS MEANS THAT YOU CANNOT SUE OR RECOVER ANY DAMAGES WHATSOEVER FROM SERVETECH AS A RESULT OF SERVETECH'S DECISION TO REMOVE MATERIAL FROM ITS SERVERS, WARN YOU, SUSPEND OR TERMINATE YOUR ACCOUNT, OR TAKE ANY OTHER ACTION DURING THE INVESTIGATION OF A SUSPECTED VIOLATION OR AS A RESULT OF SERVETECH'S CONCLUSION THAT A VIOLATION HAS OCCURRED.  THIS WAIVER APPLIES TO ALL VIOLATIONS DESCRIBED IN THIS AGREEMENT. 

4.2. Use and Misuse of Materials.  Materials in the public domain (e.g., images, text, and programs) may be downloaded or uploaded using the Services.  You may also re-distribute materials in the public domain.  You assume all risks regarding the determination of whether the material is in the public domain. 

You are prohibited from storing, distributing or transmitting any unlawful material through the Services.  Examples of unlawful material include, but are not limited to, threats of physical harm, child pornography, and copyrighted, trademarked and other proprietary material used without proper authorization.  Pornography and sex-related merchandising, or links to such material, even if legal, are not acceptable uses of SERVETECH's servers.  You may not post, upload or otherwise distribute copyrighted material on SERVETECH'S servers without the consent of the copyright holder. 

Unacceptable uses of website content also include the presence of the following programs or the activities associated with them, regardless of whether or not any actual intrusion results in the corruption or loss of data: server broadcast messages or any message sent on an intrusive basis to any directly or indirectly attached network; attempts to circumvent any user authentication or security of host, network, or account; accessing data not intended for user; probing the security of any network; spawning  dozens of processes; port scans, ping floods, packet spoofing, and forging router information; denial of service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, land and teardrop; promulgation of viruses; and IRC bots, such as eggdrop or BitchX. 

SERVETECH supports free speech on the Internet and will not suspend or cancel your account simply because it disagrees with your views expressed at your website.  However, examples of unacceptable activities include posting private information about a person without his or her consent, defaming a person or business, and knowingly making available code that will have a deleterious effect on third-party computers.  Where there are allegations that your on-line activity has violated the legal rights of a third party, SERVETECH will not substitute itself for a court of law in deciding tort claims raised by the third party. 

4.3. Email Use.  Unacceptable affronts to netiquette and unacceptable activities include, but are not limited to, the following: spamming (sending unsolicited advertising to those with which you have no existing business relationship and posting off-topic advertising in newsgroups); spoofing (using a return email address that is not the valid reply address of the sender or sending an email message that does not contain enough information to enable the recipient to identify you); passive spamming (promoting a website hosted by  SERVETECH by spamming from some other source); trolling (posting controversial messages in newsgroups to generate  responses); mail bombing (inundating a user with email without  any serious intent to correspond or sending large or multiple  files to a user); generating a higher volume of outgoing mail than a normal user (over 10% of available system resources); propagating chain letters; and subscribing someone else to an  electronic mailing list without that person's permission.  A message is considered unsolicited if it is posted in violation of a newsgroup charter or sent to a recipient who has not requested the message.  Making an email address available to the public does not constitute a request to receive messages.  Distribution of mass emailing programs is also prohibited.  All recipients on a mailing list must have personally subscribed.  Mailing lists may not be used to distribute unsolicited email.  If you are repeatedly mail bombed or attract such behavior, the Services will be terminated. 

You should not send email to any user who does not wish to receive it, either at SERVETECH or elsewhere.  SERVETECH recognizes that email is an informal medium; however, you must refrain from sending further email to a user after receiving a request to stop.

You may not alter the headers of email messages to disguise their identity or to prevent users from responding to the messages.  SERVETECH may disclose the usernames of accounts responsible for forged email messages to system administrators or users requesting the information. 

You may not use SERVETECH e-mail servers/systems for e-mail membership services such as allowing anyone to signup for an e-mail account with your domain name that wishes.  The intended use of e-mail server/services are for you, and departments and employees within your organization/company.  If you need e-mail membership services SERVETECH can recommend a few companies that offer this service.

Violations of the SERVETECH policies outlined herein can sometimes result in massive numbers of email responses.  If you receive so much email that SERVETECH resources are affected, SERVETECH staff may shut down your mailbox.

You may not use SERVETECH mail services, servers or components to send out mail from other sites or services that are not hosted with SERVETECH.  You may not use SERVETECH mail services, servers or components to send out mail advertisements for other sites not pertaining to the website you are hosting with SERVETECH.

You may not use SERVETECH mail servers for bulk e-mailing unless arrangements have been made prior to each mail submission.  SERVETECH staff may shut down your mailbox /site without warning if this occurs.

You may not use SERVETECH shared mail servers as an email storage facility.  By storing your email on SERVETECH servers you do so at your own risk.  SERVETECH suggests you download all mail content off of SERVETECH shared mail servers at the time of retrieval.  As per section 1.5 SERVETECH does not backup mail data and is not responsible for loss mail data under any circumstances.

You may not use SERVETECH's shared mail servers for a domain not hosted with SERVETECH for email only unless the domain is the main domain of any plan, otherwise the domain that email service is being supplied to must be pointed to SERVETECH's network.

List Server Lists are permitted on certain packages.  Large lists of more than 1500 members are not permitted without first consulting SERVETECH for approval.   Use of this service is AS IS.  SERVETECH does not provide support on the List Server service.   SERVETECH will provide you with the URL of the List Server provider to review help and knowledge base articles to guide you with this service.

4.4. System Security.  You are prohibited from utilizing the Services to compromise the security of system resources or accounts on servers at SERVETECH or at any other site.  Use or distribution of tools designed for compromising security or containing viruses or trojans are prohibited.  Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools. 

If you are involved in violations of system security, SERVETECH reserves the right to release all usernames of users involved in such violations to system administrators at other sites in order to assist them in resolving security incidents.  SERVETECH will also fully cooperate with law enforcement authorities in investigating suspected lawbreakers.

4.5. System Resources.  System abuse includes any use of SERVETECH resources that disrupts the normal use of its servers or services for others.  Examples of system abuse include running excessive numbers of processes or consuming excessive amounts of CPU time, memory or disk space.

4.6 MySQL / MSSQL / Database Server.   MySQL / MSSQL Server Database’s are provided on some packages on an As IS basis.  All database management and data management must be done by the customer thorough an interface provided by customer or through the web interface provided by SERVETECH.  Any additional services that are not available through customers interface or the SERVETECH web interface may be done by SERVETECH at the current hourly rate for these additional services.  Any work, not limited to programming and repair, that is required of SERVETECH on customer database(s), other than database creation, is subject to the current hourly rate for these services.  You are prohibited from using SERVETECH’s SQL / Data servers from remote servers.  Using SERVETECH’s SQL servers from remote servers is a violation of SERVETECH’s terms and conditions.  One example of the violation is you have a website hosted at another location and you are using SERVETECH's SQL servers for storing the data.  Connections outside our Network is not permitted unless it is a program used to create and maintain your database like Enterprise Manager or comparable application.

5.  SERVETECH's Right to Terminate Agreement

(a) SERVETECH reserves the right to suspend or terminate the Services to you and remove or prevent access to any material from your website at any time, without prior notice or liability, for any conduct that SERVETECH, in its sole discretion, believes violates this Agreement or is otherwise harmful to SERVETECH's interests or the interests of other account holders  (b) SERVETECH also reserves the right to comply with the take-down provisions of the DMCA and to seek injunctive, declaratory, interpleaded or other judicial or equitable relief (and, pending such action, to suspend all access to your website) if any third-party claim is made that your website  content or use violates any of the acceptable uses or your  obligations or representations described in this Agreement. 

6.  Cancellation of Accounts

6.1. Charges for canceling accounts are not prorated on a monthly basis.  No refunds are given on any accounts that are pre-paid in advance unless they are canceled within the first 30 days of when the account was established.  The 30-day guarantee does not apply to reseller accounts.

6.2. All SERVETECH accounts must be paid in full before the cancellation will be considered complete.

6.3 When canceling an account, cancellations take effect immediately and do not continue for the amount of your term left on your account.   SERVETECH does not give refunds on the remaining term left on an account that was canceled after the charges have been billed.  SERVETECH will send out an invoice via e-mail 5 days prior to billing.  Customer must inform SERVETECH of cancellation prior to the new billing date.  Any charges that incurred after the billing date and cancellation are non-refundable.  It is customer's responsibility to make sure that SERVETECH has accurate e-mail address / billing information on file for the invoices to reach you.

6.4. If your account is suspended or terminated for any reason permitted by this Agreement, SERVETECH may, at its sole discretion, permanently delete your website contents from SERVETECH servers, and SERVETECH will not be able to reopen or restore such content.  If your account has been cancelled or suspended due to a violation of our Terms and Conditions and Acceptable use policy, no refunds will be given on any pre-paid term.

7. Arbitration; Governing Law

7.1. Except for SERVETECH's compliance with take-down provisions of the DMCA or injunctive or other equitable actions initiated by SERVETECH pursuant to Section 5(b), if any controversy or dispute arises in connection with this Agreement, the Services or your use of SERVETECH's servers, such controversy or dispute shall first be presented for resolution by SERVETECH and you.  If no resolution is reached within 7 days thereafter, then such controversy or dispute shall be resolved by binding arbitration in Kalispell, Montana, under the then-current rules of commercial arbitration of the American Arbitration Association.  Each party shall select an arbitrator with expertise in computer law and the Internet, and these two arbitrators shall select the third arbitrator with such expertise.  The validity, terms, performance and enforcement of this Agreement shall be governed and construed by its provisions and in accordance with the laws of the State of Montana (without regard to conflicts of laws principles).

7.2 You hereby irrevocably and unconditionally consent to submit to the exclusive jurisdiction of the state and federal courts located in Helena, Montana, for any action, suit or proceeding arising out of or relating to Section 5(b) of this Agreement and the arbitration contemplated by this Section 7. 

8. Miscellaneous

You may not assign your rights and obligations under this Agreement without the prior written consent of SERVETECH, which may be withheld at SERVETECH's discretion.  Nothing contained in this Agreement shall be construed as creating any agency, partnership, or other form of joint enterprise between the parties.  The failure of SERVETECH to require your performance of any provision hereof shall not affect the right to require such performance thereafter; nor shall the waiver by SERVETECH of a breach of any provision hereof be taken or held to be a waiver of the provision itself.  Any action for any claim arising under, or in connection with, this Agreement must be commenced by you within one year after the alleged cause of action has accrued or after the date of termination of this Agreement, whichever is earlier.  In the event that any provision of this Agreement is deemed unenforceable or invalid, such unenforceability or invalidity shall not affect the remainder of this Agreement.  Such provision may be amended or replaced with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of the parties as reflected in the original provision.  No provision of this Agreement may be amended or modified by you except by means of a written document signed or expressly assented to by SERVETECH.  All terms and conditions of this Agreement that should by their nature survive termination of this Agreement shall so survive.  This Agreement and the Online Order form, together with all amendments or modifications to any of them, constitute the complete and exclusive agreement between you and SERVETECH and supersede and govern all prior proposals, agreements, or other communications.